Call log

The call log lists every phone call the telephony gateway received — matched to a patient when exactly one record owns the caller's number.

Live calls

Calls currently ringing or in progress appear as a banner at the top of the page (and as a pop-up toast anywhere in the app for staff with call access). Open record jumps to the matched patient; for an unknown caller, Search patient opens the patient list pre-filtered by the number.

The list

Each row shows when the call started, the caller (linked to the patient record when matched), the number in international format, the status (Ringing / Answered / Ended / Missed) and the duration. Filter by status with the selector at the top right. Staff with write access can attach a short note to a call from the API (UI affordance coming with the recall integration).

Requirements

The gateway must be configured by an administrator under Settings → Integrations → Telephony (CTI): the clinic's PBX or a Zapier/Make automation posts call events to the clinic's webhook URL, signed with the secret shown at setup.